My BlackBerry Storm Menu Key Does Not Work

Print this articleWhen the "Menu" key on a BlackBerry Storm stops working, a bug could be causing the phone to malfunction. If you have checked for bits of debris around the key and removed any particles observed yet the problem remains, you can try several troubleshooting steps. None of these procedures will affect your phone's warranty.

Related Searches: Hard Reset

If an application or process is causing the Menu key on your BlackBerry phone to be non-responsive, a hard reset of the device may clear the problem. A reset stops all of the running applications and restarts the phone with only the processes necessary for the device to function. Remove the Storm's battery while it is powered on to reset the smartphone. Wait at least 30 seconds before sliding the battery back into the phone. Check the Menu key to see if it is working when the phone restarts.

Update Software

Problems with the Storm's keys can be software-related. Updating the device software on your BlackBerry may bring a dead menu key back to life. The Desktop Software application shipped with your BlackBerry is used to perform updates. If this app is not already installed on your computer, download it from the BlackBerry website. Always download the latest version of the software to install.

Clean Reload

If the Menu key still doesn’t work, perform a fresh reload of the BlackBerry Storm's software. This procedure will wipe and reinstall the phone's software. Before doing this, however, back up the data on the phone, including your contacts. Once you have erased this information, you won't be able to retrieve it. When you connect the Storm to your computer, open the Desktop Software application. Click “Device” at the top of the application and select the option to reload the software.

Replacement Phone

If the problem with your Menu key persists after reloading the phone’s software, a hardware issue may be the culprit. In most cases, your service provider will opt to replace the phone rather than repair it. The phone you’ll receive will most likely be a refurbished phone. If your provider determines that the Menu key was damaged by misuse, you may have to pay for either the replacement or a deductible if you have insurance.

ResourcesBlackBerry: BlackBerry Desktop Software User GuideRead Next:

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