My BlackBerry Curve Has Volume Problems

Print this articleVolume problems on your BlackBerry Curve may be attributed to an issue with your phone's software. If you have checked your settings and the problems persist, you have a few available options for troubleshooting the problem. Persistent problems may require technical assistance from your service provider.

Related Searches: Hard Reset

Hard reset your BlackBerry Curve if it has volume problems. When you hard reset the phone, it does not affect the phone's settings or data, but can help it to reload all of its necessary functions. Hard reset the Curve by pulling the battery while it is on. Wait for 30 to 45 seconds and replace the battery in your phone. Check the phone's volume to determine if the problem was resolved.

Restore Phone

Continued volume problems on the Curve smartphone may call for a complete restoration. When you restore the phone, a previously backed up version of the phone is loaded onto the phone. Any data that has not been backed up will be lost. Open the BlackBerry Desktop Software application on your computer. Connect your phone to the computer with a USB cable. Click “Device” in the top menu, and click “Back Up.” The onscreen prompts will guide you through restoring your phone.

Reload Software

If the Curve's volume problems persist, completely wiping your phone and reloading its software can potentially help. Volume problems that result from an issue within the software are usually resolved when the phone is wiped clean and the software is reloaded. Connect the Curve to your computer and open BlackBerry Desktop Software. Click “Device” in the application's menu, and then click “Update.” Select the version of software you want to install and follow the onscreen prompts.

Replacement Phone

Hardware issues with your BlackBerry Curve that are causing volume problems may not be easily resolved. In most cases, your service provider may opt to replace your phone. If the Curve is covered by mobile insurance, the replacement is usually covered. If the phone's volume problems are the result of misuse, your service provider may require you to pay a deductible. Contact your service provider for additional help with getting a replacement phone.

ReferencesBlackBerry: How to Perform a Clean Reload of the BlackBerry Device Software for WindowsBlackBerry: BlackBerry Desktop Software User GuideRead Next:

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I Can't Get My BlackBerry Curve WiFi to Work

FoodHomeStyleMoneyFamilyHealthShiftMore This SeasonSimplify the SeasonTailgatingTech Know HomeElectronicsBlackberryBlackberry CurveI Can't Get My BlackBerry Curve WiFi to WorkI Can't Get My BlackBerry Curve WiFi to WorkPrint this articleYour BlackBerry Curve is one of the phones in the BlackBerry family that has WiFi capabilities. Previously, a cell phone signal was required to connect to the Internet, but having WiFi access offers faster speeds and more functionality. If your BlackBerry Curve isn't connecting to a WiFi network, perform a simple setup to allow your phone to connect to available wireless networks. Once you've altered your settings, your BlackBerry Curve should connect to a WiFi network automatically.

Related Searches: Turn WiFi On

To allow your BlackBerry Curve to connect to an available WiFi network, you must first set up the WiFi capabilities on your phone. Start by touching "Manage Connections" from your home screen, then ensure that your "Wi-Fi" check box is filled with a check mark. This enables your Curve to start scanning for a signal so you're able to connect once it detects one. Note that all of the BlackBerry Curve models have WIFi capabilities, except for the 8500 model which operates only on the cellular network and cannot connect to a wireless network.

WiFi Setup

Once your WiFi has been successfully turned on, set up a WiFi connection so your Curve can scan for available networks, then apply proper settings -- such as the password -- to each specific network to allow a connection. Touch "Manage Connections" and then "Set Up Wi-Fi Network." After your phone scans and finds a connection, authorize the connection. You might need to enter a password if the WiFi connection is protected. When you create a new connection, it appears at the bottom of your priority list. To move a new connection to the top of the list, select "Prioritize Wi-Fi Profiles," then select which connection you'd like your phone to try first. Your Curve works down the list of available networks in order of priority to establish a secure connection.

Troubleshooting

If you've properly turned on and set up your Curve's WiFi capabilities and you still can't connect to the Internet via a WiFi connection, your settings could be incorrect. Check each of your available WiFi connections to ensure that passwords have been entered correctly and that your Curve has been set to automatically connect to available networks. Once your WiFi has the proper information for setup, it should connect. If it still doesn't connect, take it to the store where you purchased it for service.

WiFi Issues

If all of your settings are right, your WiFi is turned on and your Curve doesn't detect any wireless networks, it could be an issue with the wireless signal, not your phone. Make sure that you're within 150 to 180 feet of the wireless router, and avoid interference such as other wireless devices and concrete. If your Curve cannot detect a wireless network, you cannot connect to WiFi, regardless of your phone's settings.

ReferencesBlackBerry: I Cannot Connect to a Wi-Fi NetworkBlackBerry: Connect to a Wi-Fi NetworkRead Next:

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Call Blocking on the BlackBerry Curve 8830

Print this articleThe BlackBerry 8830 lacks native call screening and call blocking functionality. You can purchase and download a call screening app from BlackBerry App World. There are a number of different apps with various features and price tags. You can download these apps from BlackBerry App World to your computer and then install them to your BlackBerry 8830 with BlackBerry Desktop Manager. Alternatively, you can install the BlackBerry App World app on your 8830 and purchase and install apps from within the App World app. Your BlackBerry must be running version 4.5 or higher of the BlackBerry Device Software before you can install the BlackBerry App World app.

Related Searches: Call Blocker Professional

Call Blocker Professional automatically answers and hangs up on incoming calls or sends them directly to voicemail. You can set a custom schedule to allow calls at certain times or exclude them at others. The app will allow calls based on a set list of acceptable callers, numbers in your contact list, listed numbers or numbers that you've called before. You can also set the app to automatically send a text message to blocked callers with a customized message. At the time of publication, Call Blocker Professional is available for $2.99 from BlackBerry App World.

Callernizer II

Callernizer II can use a blacklist to prevent specific callers from reaching your phone or a whitelist to prevent all callers except those in the list from reaching you. Callernizer II sends custom text messages to blocked callers. The app also includes an urgency detection system. When urgency detection is enabled a caller will be connected if they attempt to call you a set number of times within a defined time span. Callernizer II is available as a 15-day free trial or a $2.99 complete version from BlackBerry App World.

BuzzOff

BuzzOff uses blacklist blocking to prevent unknown, private or blacklisted numbers from reaching your phone. The app automatically answers and hangs up on blacklisted callers to prevent them from leaving a voicemail. You can also blacklist callers based on the first numbers in their number. For example, you can block all "1-800" callers. BuzzOff is available for $1.99 from BlackBerry App World.

Antair Call Screener

At $29.99 from BlackBerry App World, Antair Call Screener is one of the most expensive call screening applications, but it features advanced profile settings that can make it worth the price to some users. Antiair Call Screener can send incoming calls to voicemail based on a blacklist, whitelist, private numbers, unknown numbers, contact list numbers or numbers from a specific location. Antair allows you to define different profiles to block or accept callers based on different profiles. You can quickly and easily switch between profiles from Antair's menu.

ReferencesBlackBerry: 8830 User GuideCallerizer: FAQResourcesBlackBerry: Download BlackBerry App WorldBlackBerry: Update Your BlackBerry Smartphone SoftwareBlackBerry App World: Call Blocker ProfessionalBlackBerry App World: Callernizer IIBlackBerry App World: BuzzOffBlackBerry App World: Antair Call ScreenerRead Next:

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How to Replace the Backlight on a BlackBerry Curve

Print this articleThe backlight on the BlackBerry Curve smartphone is what illuminates the LCD screen, and like all smartphone backlights, it's likely to burn out. Although the backlight and LCD are two separate components, they often are sold together and replaced simultaneously, because it's difficult to separate the two without causing damage. You can replace a BlackBerry Curve's burned out backlight yourself, but if you do, you'll void your Curve’s warranty.

Related Searches:Difficulty:Moderately ChallengingInstructions Things You'll NeedReplacement screenPlastic prying toolTorx screwdriver kitSuggest Edits1

Purchase a replacement screen and backlight for your Curve. You can find a replacement at an online store or at a local electronics retailer.

2

Shut off your Curve by pressing and holding the “Hang Up” button. Remove the battery cover and battery, and set them aside.

3

Remove the plastic piece on the bottom of the BlackBerry Curve, using a plastic prying tool. Insert the tool into the empty battery compartment, and pry the plastic off carefully.

4

Remove the screws on the back of the Curve, using a Torx screwdriver. Insert the screwdriver into each screw hole, and turn it counterclockwise until the screws are removed.

5

Run a plastic prying tool along the Blackberry Curve’s outer edge, working it into the crease between the face plate and the back plate. Gently remove the face plate.

6

Remove the screws holding the keyboard panel in place, using a Torx screwdriver. Set the keyboard aside.

7

Pry off the BlackBerry Curve's plastic edges, using your fingers. Set them aside. Lift the smartphone’s components out of the back piece, then remove the plastic bevel from around the screen, using your fingers.

8

Lift the plastic flap holding the screen’s ribbon, which is directly above the LCD, using your fingernail or the plastic prying tool. Remove the screen by lifting it with the plastic prying tool.

9

Place the new screen on the BlackBerry Curve. Insert its ribbon into the ribbon slot, and press the plastic flap into place.

10

Reassemble the Curve by reversing the disassembly steps.

ReferencesYouTube: Blackberry Curve 8300 Screen Removal and Take ApartRead Next:

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Blackberry Curve Has No Lightning Bolt When Charging

Print this articleWhen you plug your BlackBerry Curve smartphone into an electrical outlet, you expect the see a lightning bolt appear over the battery symbol, which symbolizes that the battery is charging. If you don't see the lightning bolt, the issue can stem from any number of sources.

Related Searches: Software Glitch

Sometimes the issue may just be a software glitch that causes the lightning bolt to not appear, even though the battery is charging normally. Removing the battery for a few seconds and then replacing it may clear up the issue, but regardless, allow the Curve to sit for a few hours to see if the battery is actually taking a charge. If your BlackBerry battery is already fully charged, the lightning bolt won't appear as there is no need to charge the battery.

Battery or Charger Issue

If your Curve's battery isn't actually charging, the most obvious culprits are the battery and the charger. Unfortunately, without another BlackBerry charger or battery, it's impossible to determine where the issue lies. If you have a spare battery or charger, replace your Curve's battery and charger, one at a time, and see if the lightning bolt appears. As an alternative to a charger, you can use a USB data cable and connect your BlackBerry to a USB port on your computer, as most computer USB ports provide power to whatever is plugged into them.

Charging Port Issue

If the Curve continues to have issues after replacing the battery and charger, the issue usually lies in the charging port itself. The port is connected to the control board by four small solder joints, and if these joints fail the port can become loose and no longer have a solid connection to the control board. The easiest way to test the port is to wiggle the charger back and forth and see if the lightning bolt appears when you do so. If the port is loose, you can attempt to take the Curve apart and solder the port back in place, although if your device is under warranty it is better to go through your wireless provider and get a replacement.

Internal Failure

If you can't determine a cause for the lightning bolt not showing up, the issue is with the Curve's internal hardware and you need to get the device replaced. If your Curve is under warranty, contact your wireless carrier and procure a replacement. If the device is not under warranty, but you have insurance, contact your insurance company to get a replacement. If you have neither a warranty nor insurance, you have to purchase another device.

ReferencesBlackBerry Knowledge Base: Charging Behavior of the BlackBerry SmartphoneRead Next:

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What to Do If USB Is Not Recognized for Blackberry Curve

Print this articleThe USB cord provided with your BlackBerry Curve both charges and syncs the handset. If your device won't recognize the USB, your phone won't sync or charge. Problems with the USB could stem from the operating system, device or the USB cable.

Related Searches: Update Software

Since BlackBerry periodically releases updates for the BlackBerry operating system, the software on your device can become outdated. Outdated software can cause syncing issues between the device and your computer. You must also have the correct drivers and the BlackBerry desktop software installed to sync. Check the BlackBerry App World for updates for your Curve and install the most recent version of the desktop software on your computer.

Hardware Damage

The BlackBerry Curve has a miniUSB connector. The connector is somewhat fragile and can get damaged. For example, dropping your phone onto a hard surface can cause damage to the connector. Generally, the prongs inside the connector become loose, and the device won't recognize a USB cable when you plug it in. However, if the device has never recognized the charger, the handset itself may be faulty.

USB Damage

If the USB cord has any damage, it will not work properly. Damage to the cord can include tears or frays along the cord itself, or damage to the prongs inside the USB connector ports. Check the USB cord for damage before connecting your Curve. If the prongs are bent, or the wiring itself has rips, you will have to replace the cord. BlackBerry sells replacement accessories. You can also buy replacement accessories through your wireless provider.

Tips

BlackBerry has a limited one year warranty for the Curve device. Under the warranty, BlackBerry will repair or replace the hardware free of charge. If your USB connector was damaged at the factory, you can file a claim with BlackBerry. However, filing a claim will cause the warranty to expire quickly. Once repaired, the warranty expires 91 days after the date of repair, according to BlackBerry.

ReferencesBlackBerry: Handheld Limited WarrantyRead Next:

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Exchange Settings for a BlackBerry Curve

BlackBerry devices can be configured to synchronized Microsoft Exchange accounts.

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One of the many features available to BlackBerry Curve users is the ability to synchronize email accounts on the device. Many schools and companies offer their employees Microsoft Exchange accounts. Once the Curve is configured, Exchange email accounts are automatically synchronized with the server. Therefore, you can be notified as soon as a new email arrives in your Inbox.

Related Searches: Microsoft Exchange

Microsoft Exchange accounts are given to employees by their company IT departments. These accounts give employees access to company email accounts, along with features such as calendars. Exchange accounts are often used in business settings to allow employees access to their accounts on different network computers and third-party devices such as BlackBerry devices.

Activation

Before you can configure a BlackBerry, your company or school's IT department must create an Exchange account for you. Central to an Exchange account is an email address. The email address and the account's password are used to configure access to your Exchange account on the BlackBerry Curve. Without an email address and password, you will not be able use the BlackBerry to check an Exchange account.

BlackBerry Enterprise Server

BlackBerry Enterprise Service is one of two ways of configuring BlackBerry devices to connect to a Microsoft Exchange account. By using this procedure instead of the "BlackBerry Internet Service," you merely need to enter your Exchange account email address and password. You do not need to enter any server information, as the device automatically obtains these settings once you enter the email address and password. BlackBerry devices can only have a single BES profile configured on the account.

BlackBerry Internet Service

The "BlackBerry Internet Service" is the second method used to configure Exchange accounts. Because BlackBerry devices can only have one Exchange account configured using BlackBerry Enterprise Server, additional accounts must be configured using BlackBerry Internet Service. When you configure the device using BIS, the device does not automatically download the server settings. Therefore, you need the account's email address, password and the address of the Incoming Mail Server. The Incoming Mail Server setting is a Web address used to download messages to the device.

ReferencesMicrosoft: What is a Microsoft Exchange Server Account?Northwestern University: BlackBerry - Account ConfigurationBlackBerry: BlackBerry Curve 8330 User GuidePhoto Credit David McNew/Getty Images News/Getty ImagesRead Next:

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