My BlackBerry Curve Has Volume Problems

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Print this articleVolume problems on your BlackBerry Curve may be attributed to an issue with your phone's software. If you have checked your settings and the problems persist, you have a few available options for troubleshooting the problem. Persistent problems may require technical assistance from your service provider.

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Hard reset your BlackBerry Curve if it has volume problems. When you hard reset the phone, it does not affect the phone's settings or data, but can help it to reload all of its necessary functions. Hard reset the Curve by pulling the battery while it is on. Wait for 30 to 45 seconds and replace the battery in your phone. Check the phone's volume to determine if the problem was resolved.

Restore Phone

Continued volume problems on the Curve smartphone may call for a complete restoration. When you restore the phone, a previously backed up version of the phone is loaded onto the phone. Any data that has not been backed up will be lost. Open the BlackBerry Desktop Software application on your computer. Connect your phone to the computer with a USB cable. Click “Device” in the top menu, and click “Back Up.” The onscreen prompts will guide you through restoring your phone.

Reload Software

If the Curve's volume problems persist, completely wiping your phone and reloading its software can potentially help. Volume problems that result from an issue within the software are usually resolved when the phone is wiped clean and the software is reloaded. Connect the Curve to your computer and open BlackBerry Desktop Software. Click “Device” in the application's menu, and then click “Update.” Select the version of software you want to install and follow the onscreen prompts.

Replacement Phone

Hardware issues with your BlackBerry Curve that are causing volume problems may not be easily resolved. In most cases, your service provider may opt to replace your phone. If the Curve is covered by mobile insurance, the replacement is usually covered. If the phone's volume problems are the result of misuse, your service provider may require you to pay a deductible. Contact your service provider for additional help with getting a replacement phone.

ReferencesBlackBerry: How to Perform a Clean Reload of the BlackBerry Device Software for WindowsBlackBerry: BlackBerry Desktop Software User GuideRead Next:

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