What to Do If USB Is Not Recognized for Blackberry Curve

Print this articleThe USB cord provided with your BlackBerry Curve both charges and syncs the handset. If your device won't recognize the USB, your phone won't sync or charge. Problems with the USB could stem from the operating system, device or the USB cable.

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Since BlackBerry periodically releases updates for the BlackBerry operating system, the software on your device can become outdated. Outdated software can cause syncing issues between the device and your computer. You must also have the correct drivers and the BlackBerry desktop software installed to sync. Check the BlackBerry App World for updates for your Curve and install the most recent version of the desktop software on your computer.

Hardware Damage

The BlackBerry Curve has a miniUSB connector. The connector is somewhat fragile and can get damaged. For example, dropping your phone onto a hard surface can cause damage to the connector. Generally, the prongs inside the connector become loose, and the device won't recognize a USB cable when you plug it in. However, if the device has never recognized the charger, the handset itself may be faulty.

USB Damage

If the USB cord has any damage, it will not work properly. Damage to the cord can include tears or frays along the cord itself, or damage to the prongs inside the USB connector ports. Check the USB cord for damage before connecting your Curve. If the prongs are bent, or the wiring itself has rips, you will have to replace the cord. BlackBerry sells replacement accessories. You can also buy replacement accessories through your wireless provider.

Tips

BlackBerry has a limited one year warranty for the Curve device. Under the warranty, BlackBerry will repair or replace the hardware free of charge. If your USB connector was damaged at the factory, you can file a claim with BlackBerry. However, filing a claim will cause the warranty to expire quickly. Once repaired, the warranty expires 91 days after the date of repair, according to BlackBerry.

ReferencesBlackBerry: Handheld Limited WarrantyRead Next:

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