Hard reset your BlackBerry Storm if the "End" button will not work. Perform a reset pulling the battery out of the phone without turning it off first. The reset forces the phone to reload its software and possibly resolve an issue causing it to not work. The reset is a common troubleshooting step that does not affect the phone or its settings. Leave the battery out for about 30 seconds before replacing it.
Reload Device SoftwareUse BlackBerry Desktop Software to reload the Storm's device software if the "End" button continues to not work. Before reloading the software, back up any data files that you do not want to lose. Any files that are not backed up will be permanently lost. Access the device settings in "Desktop Software" and select the option to reload the software. The available software will be displayed. Select your device's current software and reload it.
Update PhoneThe issue with the button may be related to a bug that has a fix available through an update. Connect your phone to the computer to update it through "Desktop Software." Updates are available through the device settings in the application. You can update to any available version of the phone. The contents of the update will be displayed so that you can decide which one to use.
Replacement PhoneDue to the potential hardware issues with the Storm smartphone, your service provider may opt to replace the phone if troubleshooting does not resolving the "End" button issue. When the provider makes a determination of what is causing the issue, the cost of a replacement will be provided. In most instances, if the Storm's issue is related to hardware, the replacement phone will be provided at no charge.
ReferencesBlackBerry: BlackBerry Desktop Software User GuideRead Next: Print this articleCommentsFollow eHowFollowView the Original article
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